Legal

Hireavwcalifornia.co.uk operates as a trading name of Rivmedia Digital Services providing an online platform for you to browse and search campervan hire.  Hireavwcalifornia.co.uk acts as listing agent only. By contacting a campervan owner on our site you will be entering into a contractual relationship with the campervan hire provider, we act solely as an intermediary and agent.Our service is free of charge; we will not charge you for our service or add any additional fees to the hire rate. Campervan owners pay a yearly listing fee to be listed on our website.Rivmedia Digital Services shall not be liable for any losses, expenses or damages of any sort due to you as a result of the acts, errors, omissions, breaches, negligence, fraudulent intent, misleading or untrue statements, breach of contract, breach of statutory duty, wilful misconduct or any other tortious act attributable either wholly or in part to hire providers.This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an hire provider or you have any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and Rivmedia Digital Services will be under no liability at all (whether in contract, tort or otherwise).We do not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the hire services offered for sale through us. We shall not be liable for any damages arising as a result of any inaccurate information or errors on our site which relate to hire information.We shall not be liable to you for any losses in the event of campervan providers cancelling bookings in full or in part, force majeure events or any other cause beyond our or their control.

1) Introduction

These Terms & Conditions (“Terms”) set out the terms of use under which you may use this website, https://www.hireavwcalifornia.co.uk/ (“Our Site”). By using Our Site, you agree to these Terms in full. If you disagree with these Terms or any part thereof, you must stop using Our Site immediately.

Our Site uses cookies. By using Our Site and agreeing to these Terms, you consent to our use of cookies in accordance with our Cookies Policy as set out in our Privacy Notice.

2) Intellectual Property Rights

Unless otherwise stated, all Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

You may:

• Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
• Download Our Site (or any part of it) for caching;
• Print page(s) from Our Site for your own personal use;
• Download extracts from pages on Our Site; and
• Save pages from Our Site for later and/or offline viewing.

You must not:

(a) Re-publish material from Our Site (including re-publication on another website);

(b) Sell, rent or sub-license material from Our Site;

(c) Show any material from Our Site in public;

(d) Reproduce, duplicate, copy or otherwise exploit material on Our Site for a commercial purpose;

(e) Edit or otherwise modify any material on Our Site; or

(f) Re-distribute material from Our Site (except for content specifically and expressly made available for re-distribution, such as our newsletter).

Where Content is re-distributed, our status as the owner and author of the Content on Our Site (or that of identified Users and/or licensors, as appropriate) must always be acknowledged.

3) Acceptable Use

You must not use Our Site in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use Our Site to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to Our Site without our express written consent.

You must not use Our Site to transmit or send unsolicited commercial communications.

You must not use Our Site for any purposes related to marketing without our express written consent.

4) Restricted Access and Accounts

Access to certain areas of Our Site is restricted and requires an Account in order to access them. We reserve the right to restrict access to other areas of Our Site, or indeed our whole website, at our discretion.

You may not create an Account if you are under sixteen (16) years of age. If you are under 16 years of age and wish to use the parts of Our Site that require an Account, your parent or guardian should create the Account for you and you must only use the Account with their supervision.

When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.

We recommend that you choose a strong password for your Account. It is your responsibility to keep your password safe. You must not share your Account with anyone else.

You are responsible for any activity on Our Site arising out of any failure to keep your password safe and may be held liable for any losses arising out of such a failure. If you believe your Account is being used without your permission, please contact us immediately at support@hireavwcalifornia.co.uk We will not be liable for any unauthorised use of your Account.

You must not use anyone else’s Account without the express permission of the User to whom the Account belongs.

Any personal information provided in your Account will be collected, used, and held in accordance with your rights and our obligations under the General Data Protection Regulations 2016/679 (“GDPR”), as set out in our Privacy Notice.

If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of Our Site requiring an Account for access. Your information will be deleted as set out under the “How long we keep your information” section of our Privacy Notice.

We reserve the right to disable your Account at any time in our sole discretion, with or without notice or explanation.

5) User Content

In these Terms, “Your Content” means material (including, without limitation, text, images, audio material, video material and audio-visual material) that you submit to Our Site, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute Your Content in any existing or future media. You also grant to us the right to sub-license these rights and the right to bring an action for infringement of these rights.

You warrant and represent that Your Content will comply with these Terms.

Your Content must not be illegal or unlawful, must not infringe any third party’s legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any content to Our Site that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to Our Site, or stored on our servers, or hosted or published upon Our Site.

Notwithstanding our rights under these Terms in relation to Your Content, we do not undertake to monitor the submission of such content to, or the publication of such content on, Our Site.

6) Viruses, Malware and Security

We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.

You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.

You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

By breaching the above provisions, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

7) Limited Warranties

We do not warrant the completeness or accuracy of the information published on Our Site; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to Our Site and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

8) Limitations and Exclusions of Liability

Nothing in these Terms will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these Terms: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under these Terms or in relation to the subject matter of these Terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that Our Site and the information and services on Our Site are provided free of charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

9) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these Terms, or arising out of any claim that you have breached any provision of these Terms.

10) Breaches of These Terms

Without prejudice to our other rights under these Terms, if you breach these Terms in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to Our Site, prohibiting you from accessing Our Site, blocking computers using your IP address from accessing Our Site, contacting your internet service provider to request that they block your access to Our Site and/or bringing court proceedings against you.

11) Variation

We may revise these Terms from time to time. Revised Terms will apply to the use of Our Site from the date of publication of the revised Terms on Our Site.

12) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms.

13) Severability

If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

14) Exclusion of Third Party Rights

These Terms are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these Terms of use is not subject to the consent of any third party.

15) Entire Agreement

Subject to the above, these Terms, together with our Privacy Notice constitute the entire agreement between you and us in relation to your use of Our Site and supersede all previous agreements in respect of your use of Our Site.

16) Law and Jurisdiction

These Terms will be governed by and construed in accordance with English law, and any dispute relating to these Terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

This Privacy Policy was last updated on 09 April 2018

Privacy Notice & Cookie Policy

Rivmedia/Hireavwcalifornia.co.uk (“the Company”, “we” or “us”) are committed to protecting your privacy, including online, and in the transparent use of any information you give us. This Privacy Notice (the “Policy”) (together with our Terms of Service at https://www.hireavwcalifornia.co.uk/terms-of-service ) sets out what information we may hold about you if you provide it, and how that data will be used. No information will be shared more widely than is set out below unless it is required by law.

The provisions, measures and rights in this Policy are applied to all personal data (including individually recognisable corporate email addresses) collected on our site, for all products and services offered by our Company.  Please read this Policy carefully to understand our practices regarding your personal data and how we treat it.

Who we are

Rivmedia acts as the “data controller” in the collection, use, storing, protection and transfer of the personal data you provide to us.  We are registered with the Information Commissioner’s Office (ICO) under registration number ZA138797.  You may contact us at the following address:

HireaVwCaliforia.co.uk a Rivmedia™ Brand

37 Lewis Drive Wiggenhall St Germans King’s Lynn Norfolk, PE34 3FB United Kingdom (UK) Phone: +44 (0)1553 341 334 Email: support@hireavwcalifornia.co.uk

Information we collect from you

Rivmedia/Hireavwcalifornia.co.uk collects and processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and we do not process your information in any other way than already specified in this notice.

Unless otherwise agreed with you, we only collect basic personal data about you which does not include any special information about you (often known as “sensitive personal data”).

The personal data that we collect and process includes the likes of: –

• Your name
• Your business or home address
• Your email address
• Your phone number
• Your IP address
• Your credit / debit card information

We will collect information from you if you: –

• Place an order for products or services on our website.
• Fill out an online contact form.
• Subscribe to our newsletter.
• Provide your contact details to us when registering for an online account.
• Contact us offline; for example by phone, email or post.
• Access features and resources we make available on our website.
• Visit or browse our website in accordance with our Cookie Policy (see below).

By submitting your personal information to us using this website, you are confirming that the information you are giving is correct and relates to you.

How we use your personal information

The purposes and reasons for processing your personal data are detailed below: –

• We collect your personal data for the performance of a contract to provide you with the services you have engaged us to provide, and to assert our right to be recompensed in return for these services. If you do not provide this information, then we will be unable to provide the services you have requested.
• We use your basic personal information to keep in contact with you; to answer any questions or queries you may have submitted and to respond to your customer service and support requests.
• We use the payment information you give us when placing an order only to service that order.
• We collect and store your personal data as part of our legal obligations for business accounting and tax purposes.

We may contact you from time to time for feedback on your use of our products and services or our website, and use the feedback you provide to improve our services and/or website.

We may need to use your information to send important notices, such as updated document content where there have been revisions to laws or regulations or changes to our terms, conditions and policies.

We will not collect any personal data from you that we do not need in order to provide and oversee the services we have agreed to provide you with.  We do not collect any information from anyone under 13 years of age; our website, products and services are only provided to users who are at least 13 years old or older.

We may share your information with third party service providers in connection with providing our services to you where we have your permission or such disclosure is required by law.  However, when we use third party service providers, we disclose only the personal data that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes.

What we would also like to do with your information

From time to time, we may wish to send you suggestions and recommendations about goods and services that may interest you by email.  However, we will not contact you for marketing purposes unless you have given your prior consent. You can change your marketing preferences or unsubscribe at any time by contacting us by email.

Sharing and disclosing your personal information

We take all reasonable steps to ensure that your personal information is processed securely.  We do not share or disclose any of it without your consent, other than for the purposes specified in this notice, or where there is a legal requirement or to enforce our terms and conditions.

All information you provide to us is stored on our secure servers.  Please be aware, however, that your information may be transferred to and stored on a cloud-based system whose servers are located within the European Union (EU).  Should your personal data be stored or transferred to parties outside of the EU, it will be afforded the same level of protection set out in this policy.

Rivmedia/Hireavwcalifornia.co.uk uses third-party providers to provide the following necessary business functions and services:

• Web hosting.
• Backup of client websites and storage.
• Analytics and email marketing services.
• Newsletter/promotional emails.
• Transactional emails.
• Forum/community data such as user accounts.
• E-commerce websites for payment processing.
• Handling of client data, websites and associated databases.

The following third-party services act in accordance with our instructions and fully comply with this and their own Privacy Notice. They have committed to being GDPR compliant by 25th May 2018, and conform with all other applicable data protection laws and appropriate confidentiality and security measures including but not limited to the EU-US Privacy Shield for those third-party providers who handle or store data outside the UK or the EU, for example through data servers or relays.

• Amazon S3
• Cloudflare
• Clouvider
• Google (for example, AdSense and Google Analytics)
• Digital Ocean
• Hetzner
• Linode
• OVH
• PayPal

• Ramnode
• Realex
• Sendgrid
• Sendinblue
• Mailchimp
• Sparkpost
• Stripe
• Barclays PDQ

Security precautions in place to protect the loss, misuse or alteration of your information

We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, disclosure, alteration, unauthorised access or destruction. We do this by having in place a range of appropriate technical and organisational measures including but not limited to, secure hosting of our website, virus and malware protections, using an SSL certificate, compliance with PCI vulnerability standards, securing access to our site via a Website Application Firewall (WAF) and procedures in place to deal with any suspected data breach.

Any sensitive information (such as credit or debit card details) is encrypted and protected with secure server software (SSL) with 128-bit encryption: the industry standard for secure commercial transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet.  When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.  Additionally, our choice of payment provider allows us to never hold your credit card details on our website.

Non-sensitive personal details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any information you transmit to us; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to ensure its security on our systems and try to prevent any unauthorised access, alteration, disclosure or destruction.

How long we keep your information

We only keep your personal information for as long as you are a customer of Rivmedia/Hireavwcalifornia.co.uk, unless we believe in good faith that the law or other regulation requires us to preserve it (for example, because of our obligations to tax authorities or in connection with any anticipated litigation).  Note that we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of six (6) years after which time it will be destroyed.

If you consent to marketing, the information we use for this purpose will be kept with us until you notify us that you no longer wish to receive this information.

Any other information you provide to us is deleted from our secure servers once we have completed our contractual obligations towards you.

Links to other websites

Our website may contain links to other websites run by other organisations.  We do not control the content or links that appear on these sites and we are not responsible for the practices employed by websites linked to or from our website.

This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Visitors to our website

We may collect non-personal identification information about you whenever you interact with our site. Such information may include the browser name, the type of computer you’re using and technical information about your means of connection to our website, such as the operating system, the internet service providers utilised and other similar information.

When you visit https://www.hireavwcalifornia.co.uk/ we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the site; where visitors have come to the website from, the pages they visited and to understand how you use the services and resources provided on our website. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Cookies Policy

Cookies are small text files that are placed on your computer or other device when you are browsing the internet. Our site uses cookies to distinguish you from other users of our site and allow your preferences to be recorded when visiting the website.  This helps us to provide you with a better user experience when you browse our website and also allows us to improve our site.

Cookies may also be used to track your return visits and to remember your preferences when interacting with the website again.

Our website relies on cookies for contact form use, customer checkout and/or log in and for security applications. These are all trusted cookies delivered directly from our website.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you may modify your browser setting to decline cookies if you prefer.  Without cookies enabled, we can’t guarantee that the website and your experience whilst visiting are as we intended them to be.

Advertising and Google Adsense

Ads appearing on our website may be delivered to you by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement and to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to users based on their visit to our website and other sites on the internet. DART uses “non- personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

Your Rights

You have the right to request a copy of the personal information that Rivmedia/Hireavwcalifornia.co.uk holds or processes about you by contacting us.

If you believe that the information we hold is incomplete or inaccurate, you have the right to ask us to correct it and/or to complete it.  We will strive to update and/or correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request the erasure of your personal data in any of the specific circumstances set out in Article 17 of the GDPR or to restrict its processing.  If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.

To contact us about any of your rights, please email support@hireavwcalifornia.co.uk  Please provide your full name, phone number and email address when you contact us so we can identify you.

If we receive a request for any of the above, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure. If you created an online account with us, you are able to modify and update your own personal information by logging into your user account.

If you are not satisfied with our response or you believe we are processing your personal data not in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office https://ico.org.uk/

Your acceptance of these terms

By using our website, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our website. Your continued use of our website following the posting of changes to this Policy will be deemed your acceptance of those changes.

Changes to our Privacy Policy

We may make changes to this Policy any time. Any changes we may make will be posted on this page. We encourage you to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect. You hereby acknowledge and agree that it is your responsibility to review this Privacy Policy periodically.

Any questions or comments about this Policy can be sent to:

HireaVwCaliforia.co.uk a Rivmedia™ Brand

37 Lewis Drive Wiggenhall St Germans King’s Lynn Norfolk, PE34 3FB United Kingdom (UK) Phone: +44 (0)1553 341 334 Email: support@hireavwcalifornia.co.uk